Understand the problem.
When servicemembers separate from the military, they're given a characterization of discharge. This determines if they receive the benefits they earned with their service. If the characterization is 'dishonorable' or 'other than honorable,' that can cost Veterans their healthcare, education, and other VA benefits. It is sometimes literally a matter of life and death. If a servicemember was discharged for things that are no longer considered dishonorable -- for example, for being gay -- they can apply to have their characterization of discharge upgraded to 'honorable,' so their benefits get reinstated. If you submit your paperwork incorrectly, or to the wrong authority, it can set your case back for years. It's really easy to do this process wrong, and that's what we needed to fix.